How can we help?

Find answers to common questions about uploading, sharing, scheduling, and managing your files.

Frequently asked questions

Where are my files stored?

In your own S3-compatible bucket — any S3-compatible endpoint. FileDrop never stores your files; they stream directly between your bucket and recipients.

Is FileDrop free?

FileDrop has a free plan to check if it fits your requirements plus paid plans for higher limits — see /pricing for current limits. Free plans auto-renew; paid plans will require checkout once billing is live. You always pay only your storage provider for storage.

How secure are share links?

Links expire automatically (from 1 hour to 1 week), can be password-protected, lock out brute-force attempts, and can be revoked instantly at any time.

Can I send files later?

Yes. Schedule emails to be delivered at any future date and time, or put an unlock date on share links — recipients see a live countdown until the content becomes available.

Do recipients need an account?

No. Recipients open your link and see a clean download page with instant media previews. If the link is password-protected, they just enter the password you shared.

What file types are supported?

Any file type can be uploaded and shared. Images, videos, and audio get rich in-browser previews, and PDFs can be viewed directly on the download page.

How do I upload a file?

Go to your dashboard and click Upload in the sidebar, or drag and drop files anywhere on the Files page — a drop zone will appear. You can also upload entire folders and the directory structure is preserved. Before uploading you can rename files, and duplicate detection will warn you if a file with the same name already exists.

What types of files can I upload?

FileDrop accepts any file type — documents, images, videos, audio, archives, and more. Images, videos (MP4, WebM, MOV, OGG, 3GP), and audio files can be previewed directly in your browser. All other file types can be downloaded.

How do I organise files into folders?

Click "New folder" in the Files page header to create a folder. You can nest folders inside each other. To move a file into a folder, drag it directly onto the folder row, or click the file to open its action panel and use the Move option to navigate your folder tree and pick a destination.

How do I preview a file?

Click on any file in your dashboard to open its action panel, then click Preview. Images open in a lightbox, videos play in a built-in player, and audio files play with a native player. If a file type cannot be previewed, clicking Preview will download it instead.

How do I share a file with someone?

Click on a file to open its action panel, then click Share. Pick how long you want the link to be valid (1 hour to 1 week), optionally set an "Available from" date to schedule when the content unlocks, then click Generate link. Copy the link and send it to anyone — they can open it in their browser without a FileDrop account.

What is a scheduled share link?

When generating a share link, you can set an "Available from" date. The link is created immediately and can be shared right away, but recipients who visit it before the unlock time will see a live countdown (days, hours, minutes, seconds). The moment the timer hits zero, the page reloads automatically and the download and preview buttons appear.

How do I send a file directly to someone's email?

Click on a file to open its action panel, then click Email. Enter the recipient's email address, choose a link expiry, add an optional message, and click Send now. They'll receive a branded email with a download button. You can track delivery, opens, bounces, and complaints in real time from the Emails section of your dashboard.

How do I schedule an email to send later?

In the Email modal, fill in the recipient and other details, then set a date and time in the "Schedule send" field. The button will change to "Schedule" — click it to queue the email. It will appear in the Emails dashboard under "Scheduled" until the time arrives, at which point it is sent automatically. You can cancel a scheduled email at any time before it sends.

How does email status tracking work?

After sending, FileDrop tracks the email through Resend webhooks. The status updates automatically: Sent → Delivered → Opened (when the recipient opens it). If delivery fails you'll see Bounced, Complained, or Delayed. The Emails dashboard refreshes every 15 seconds to show the latest status.

Can other people see my files?

No. Your files are completely private and only visible to you when signed in. The only way someone else can access a file is if you share it via a share link or email — and even then, access is limited to that specific file for the duration you chose.

My share link stopped working. What happened?

Share links expire after the time you set when creating them (1 hour to 1 week). Once expired, the link becomes invalid. To share the file again, go back to your dashboard, click the file, and generate a new share link. You can also see and revoke all active links from the Links section of your dashboard.

The download link in the email I received has expired.

Email download links are valid for the duration the sender chose (1 hour to 1 week). If yours has expired, ask the person who sent it to email the file again — it only takes a few seconds from their dashboard.

How do I delete a file?

Click on any file in your dashboard to open its action panel, then click Delete. You'll be asked to confirm before anything is removed. Deleted files are permanently removed and cannot be recovered — download anything you want to keep first.

How do I connect my own storage?

Open Settings in your dashboard, scroll to the Storage section, and fill in your S3-compatible bucket details (endpoint, region, bucket name, access key, and secret key). Click "Test connection" first, then "Connect storage". You can also add the CORS rule shown in the instructions so the browser can upload files directly to your bucket.

Still need help?

Contact support

Send us a message describing your issue and we'll get back to you as soon as possible. Include your account email so we can look into it quickly.

[email protected]